British Airways has just revealed the latest phase of their investment in improving technology and training, and it’s an interesting one.
British Airways flight attendants are getting iPhones
British Airways has announced that all 15,000 of their cabin crew will be receiving iPhone XRs.
The new phones are part of an initiative to empower flight attendants to better deliver personalized customer service.
This addition follows a successful trial of giving senior cabin crew iPads on every flight.
The new phones will be loaded with a selection of apps to help crew offer customers instant additional assistance during their journey. Crew will also have access to a range of customer information, including previous flights and meal preferences.